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“Psychological Safety 2” (a new Scrum Focus Class)

My life of Scrum started in 2003 when we wrapped our eXtreme Programming approach in Scrum. Throughout my two+ decades of experience, I feel I have seen and experienced much. Anyone interested in more details can check out the complete saga of my life of Scrum that I included in The Scrum Caretaker 14.

What keeps surprising me is the lack of a heuristic, experience-based approach when adopting Scrum, an approach based on the stance of trying to solve problems by finding practical ways of dealing with them, of learning by discovering things for oneself, of learning from past experience rather than over-analyzing and thinking everything should be known upfront.

The fact that Scrum is an open framework makes it apparently easy to get stuck at some academic level with debates over interpretations of the words used in the Scrum Guide or at the level of some mechanistic, lifeless implementation of Scrum. These approaches often cause (a new incarnation of) ‘analysis paralysis’ and keep the industrial paradigm intact rather than deeply transforming an organization’s way of working.

An infographic illustrating 'Scrum's DNA', featuring the concepts of Empiricism and Self-organization as a double helix, with related words and values like Openness, Trust, Team, and Respect.

Ultimately, the rules of Scrum serve to create a base structure, a frame, within which people and organizations develop a working process that is specific and appropriate to their time and context. Within these boundaries, people form organized groups around a common problem or challenge without external work plans or instructions being imposed on them (“self-organization”). The process of regularly inspecting the outcome and the how of the work helps them identify the most sensible adaptations (“empiricism”), understanding that what works today might not work tomorrow.

I have always aspired to help people and organizations get unstuck by regaining focus, start moving (their) Scrum downfield and up their game; to firm up their agility by re-imagining their Scrum (as shared in The Scrum Caretaker 14). Understanding the rules of Scrum is no more than a start, yet seems to be the end stage for so many. Moving (your) Scrum downfield requires understanding the rules to play by them to then…look beyond them. As a Scrum Caretaker, I propagate Scrum as more than a ‘process’ by actively nurturing and upholding the values, behaviors, and people-centric aspects that make Scrum more effective. My ambition, ultimately, is to humanize the workplace; thereby acting as an advisor, a connector, a teacher, a writer, or a speaker.

As a ‘teacher’ I facilitate people’s learning process rather than ‘train’ or condition them. Since I started with Scrum in 2003, I have created and delivered a wide diversity of Scrum workshops and classes for diverse audiences and people with different levels of expertise. In 2011 I obtained my license as a Professional Scrum Trainer for Scrum.org from Ken Schwaber (co-creator of Scrum). My business vehicle, Ullizee-Inc, is a member of the Professional Training Network of Scrum.org.

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Re-imagine your Scrum (from The Scrum Caretaker Courier 14)

In 2003 my life of Scrum didn’t actually start with Scrum but with eXtreme Programming that we subsequently wrapped in Scrum. As my professional life in 2025 still revolves around Scrum, can I safely say that I have a ‘career’ of more than two decades of Scrum?

There are a few important milestones that I passed in all those years, although I didn’t plan for them:

  • Virtually moving to the Netherlands in 2011 and working with large organizations,
  • Creating my book “Scrum – A Pocket Guide” in 2013,
  • Partnering with Ken Schwaber and Scrum.org in 2013,
  • Continuing my professional life as an “independent Scrum Caretaker” in 2016,
  • Collecting and curating the views of experts around the world in the book “97 Things Every Scrum Practitioner Should Know” in 2020.

Today, in 2025, it feels like I am passing an important milestone again. Over the past two decades of Scrum I seem to have been gathering many, many pieces without being able to see the puzzle, the overall picture. Over the past 4-5 years however, those pieces did start to fit and form one holistic vision.

In 2019 I described my observations regarding “The illusion of agility” in a paper. But, the plan to write a follow-up paper called “Re-imagine your Scrum” never worked out. That is strange because I had created small recordings on both topics in 2019. After all, they are related in the sense that inspection and adaptation are. Today, I am happy to share that I have-finally-written that follow-up paper.

Still, I feel that I couldn’t have expressed my follow-up views and advice in writing sooner than now. Although it is not the complete story of how I look at the future state of Scrum (that will be the topic of my next book), I strongly believe it is already more than enough to get many people, teams, and leaders to start thinking beyond their (current instances of) Scrum.

Cover of the white paper titled 'Re·Imagine Your Scrum: Firm up Your Agility' by Gunther Verheyen, published in September 2025.

I hope you will enjoy watching and reading my views and ideas on how to “Re-imagine your Scrum (Firm up your agility)” through the recording & (NEWWHITEPAPER.

If you want the full history, do read what follows…

Warm regards
Gunther
independent Scrum Caretaker

The Complete Saga (2003-now)

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O zo menselijk (voor zowel als na de kennismaking met Nietzsche)

1/ De onverwachte weg naar een onverwachte kennismaking

Van de technische wereld…

Rood etiket met de naam 'JAN' erop gedrukt, op een gladde achtergrond.

Januari 1996. Ik ben het beu. Alles. Ik verdien niet genoeg. Ik krijg niet de werkmiddelen die ik meen nodig te hebben (lees: dure software). Ik krijg geen firmawagen. Terwijl mijn privé-wagen eigenlijk van betere kwaliteit is dan de firma-exemplaren. Ik zoek maar vind geen nieuwe betrekking. Waarom word ik zelfs niet uitgenodigd? Ik brand. Terwijl instant antwoorden, oplossingen of uitwegen uitblijven, brand ik harder. Maar ik brand niet op. Ik wil vooruit. Ik wil meer. Ik wil alles. En eigenlijk wil ik het nu.

Kortom, bij de aanvang van 1996 ben ik een en al ongeduld en als gevolg daarvan een en al frustratie en irritatie. Eigenlijk was ik echt wel een héél grote brok frustratie. Ik ben sinds mei 1993 in dienst bij deze KMO (‘Kleine of Middelgrote Onderneming’–met in dit geval de nadruk op de ‘K’ gezien de 8 personeelsleden en de 2 eigenaar-oprichters) na een tweede sollicitatie. Ik herinner me nog mijn eerste sollicitatie bij het bedrijf, in de zomer van 1992, als vers afgestudeerd ingenieur elektronica (met specialisatie hardware engineering). Ik herinner me nog hoe ik compleet door de mand viel na een vraag over een RS485-driver. Ik leerde later (en prentte dat zo in mijn geheugen) dat het bedrijf die gebruikte voor seriële, stroomgestuurde communicatie. Wat bleek? Als industrieel ingenieur werd je verondersteld niet enkel iets (technisch) te kennen, maar ook iets (technisch) te kunnen. Daar sta ik dan met mijn glinsterend diploma en de veronderstelling in aanmerking te komen voor leidinggevende functies—falend in elk opzicht: in kennis, kunde en aspiratie. Na mijn tweede sollicitatie bij het bedrijf, in mei 1993, was de positieve commentaar dat ik niet enkel werkervaring had opgedaan, maar dat ik ook behoorlijk wat aan maturiteit had gewonnen. Van september 1992 tot maart 1993 had ik als software-ingenieur op VAX (en een beetje op OS/2) gewerkt met wat buitenlandse verplaatsingen voor een gigantisch project voor magazijnautomatisering in Ierland (vaak als enige vertegenwoordiger van het bedrijf). Deze keer kreeg ik wel een plekje aangeboden.

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A Foundation for the Future

Following is an article from my latest newsletter, “The Scrum Caretaker Courier 13“. Subscribe here if you prefer receiving my news and updates directly.

With this article I’d like to update you on the different sorts of shapeshifting I seemed to have been initiating for the Scrum Caretakers movement and how it helped me think about shaping the future, creating a foundation for that future.

Warm regards
Gunther
independent Scrum Caretaker

Stages of Shapeshifting

2024 – The Scrum Caretaker Courier

By the end of 2024 I started noticing not just a steep increase in the amount of subscribers to my “The Scrum Caretaker Courier” newsletter, but also strange effects. Although I don’t see how subscribing to my newsletter would benefit potential scammers, hackers, intruders or e-criminals, but there was a clear growth in fake subscriptions. It showed in the responses after sending out each Scrum Caretaker Courier. A more stringent subscription process was needed as I also noticed how some regular accounts unsubscribed already after receiving the welcoming mail, saying it was “spammy content”. I found that quite funny because that message did not have any content, but merely a word of welcome.

By that time I had close to 5000 subscribers. I decided for radical action: I wanted people to actively and consciously re-subscribe for “The Scrum Caretaker Courier“. I unsubscribed all accounts and asked everybody to re-subscribe (through a 2-step process) if they wanted to remain connected and updated. I do need to admit that this turned out to be a manual effort of sending mails, which I hadn’t anticipated and much annoyed me. As all accounts had been archived (rather than erased) nobody would have to re-enter all their information. After a month, about 80 people had done so. Today, as I am composing this Scrum Caretaker Courier 13, you are one of 101 subscribers. Still, I feel much better addressing really interested people rather than a non-responsive crowd (no matter its size).

Banner image for 'The Scrum Caretaker Courier' newsletter featuring the title and subtitle.

2025 – Scrum Caretakers Meetup

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Discomforted by So-called ‘Social Media’

Following is an article from my latest newsletter, “The Scrum Caretaker Courier 13“. Subscribe here if you prefer receiving my news and updates directly.

Over the years I have often observed with amazement what happens on so-called ‘Social Media’: what is being shared by whom (for what reason) and how others respond to what is being shared by whom (for what reason), whether it concerns a statement, a picture, a snippet, an event or an occurrence within the closed so-called Social Media environment or in what is usually called society or the (outside) world. Yet, for about 15 years it never stopped me from spending quite some time on those so-called Social Media platforms—checking out what was happening and occasionally attempting to contribute. It did take a long time but finally I seem to have realized that it was probably more like a habit rather than being a valuable activity. Realizing that I wasn’t getting a lot of personal benefits or insights from the time spent on these so-called Social Media, at first (a few years ago) I started limiting my presence on these platforms to professional topics only.

But even that didn’t work out in the long run.

And thus, toward the end of 2023, I stopped actively using Facebook, Instagram and Twitter/X—instantly. I strongly felt that these platforms had become and would remain mostly non-collaborative, non-informative and even plainly toxic environments. Those platforms have too many inhabitants (depending upon their daily mood swing) neurotically complaining about, moaning over, bashing or belittling other inhabitants and events whether within or outside of that closed virtual world. I don’t exclude this perception to be influenced by my introvert nature.

They are Social, nor Media

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Uiteindelijk was het ‘maar’ een lage bloeddruk…

Een rode kalender met de tekst 'JUL'.

Juli 2003. Een donderdagavond. Ergens tussen 22 en 23 uur geeft mijn hoogzwangere vrouw aan dat het haar beter lijkt dat we naar het ziekenhuis vertrekken voor de bevalling. We droppen onze oudste zoon (19 maanden oud) bij mijn ouders. Van bij hen is het maar een kwartiertje meer rijden, alhoewel mijn vrouw onderweg toch begint te vrezen dat zelfs die luttele 15 minuutjes niet gaan volstaan. Uiteindelijk halen we het ziekenhuis wel in onbevallen toestand, maar daarna gaat het toch ongemeen snel. Onze tweede zoon (het is een jongen, inderdaad) vervoegt rond 1 uur ’s nachts al deze wereld na een bijzonder vlotte bevalling. Misschien ligt het wel aan het feit dat het eerder een lichtgewicht is (2,5 kg of daaromtrent). Alle eerste testen van onze pasgeboren zoon geven verder aan dat alles prima is (reflexen en zo). In een lichte euforie stuur ik in de vroege uurtjes (onmiddellijk slapen zit er nog niet in na mijn terugkeer naar huis) de nodige berichten en mails rond om het heuglijke nieuws te verkondigen bij familie en vrienden.

Na alsnog enkele uurtjes te hebben geslapen, begeef ik me terug richting materniteit. Daar is net ook de kinderarts op bezoek. En die brengt ons de verrassende boodschap dat hij vermoedt dat onze zoon het syndroom van Down heeft. Hij baseert zich op een aantal typische kenmerken, zoals de stand van de ogen en de (doorlopende) lijnen in zijn nietige handpalmpjes. Het is een complete verrassing omdat de gynaecoloog er bij de standaardcontroles tijdens de zwangerschap (zoals meting van de nekplooi) geen enkele indicatie van had gezien. Gezien de leeftijd van mijn vrouw was er dan ook geen reden om verder te zoeken. Maar, terugblikkend, was er natuurlijk wel het lichte geboortegewicht van onze zoon en het gegeven dat hij de laatste weken van de zwangerschap nauwelijks nog was bijgekomen. De vraag is of het iets zou veranderd hebben, hadden we het op voorhand geweten? Allicht niet.

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“Fascinated by a Blob.” (by Prof. Kristien Hens)

Kristien Hens is Full Professor in bioethics at the department of Philosophy of the University of Antwerp (UA). Besides teaching about ethics, biology and the environment, prof. Hens is actively involved in multidisciplinary research regarding these topics while having also performed influential work in the combined fields of the philosophy of psychiatry, mental health and neurodiversity.

Cover of the book 'Denken met microben' by Kristien Hens, featuring a simple abstract design and the title prominently displayed in Dutch.

An interview with prof. Hens in the print version of my newspaper De Morgen on 19 April 2025 attracted my attention. It was an interview about her newest book, called “Denken met microben”, that was published in March 2025 by Belgian publishing house Letterwerk.

Note: The interview as well as the book are in Dutch. Not having given it too much thought, I would intuitively translate the title of her book, described as an ‘essay’ also given its length and format, as “Thinking Microbes”.

The interview left me with high expectations and the determination to read the book. By coincidence, later that day, our son shared having noticed an interview with one of his lecturers in the online edition of my newspaper. He studies Philosophy at the University of Antwerp. The lecturer of the course “Japanese Philosophy and the Environment” that he was referring to is…prof. Hens. I shared my enthusiasm about the book with him and went out to buy it the next (working) day. Despite having tons of books I have and aspire reading, I decided to give priority to this one. Well, honestly, another reason might have been the prospect of meeting prof. Hens in person at an excursion that she was organizing for my son’s class by the end of April.

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Het einde van het tijdperk van Calcort: tijd voor een tussenstand in 18 jaar leven met Duchenne.

Ik herinner me als de dag van gisteren de dag in november 2007 dat ik het telefoontje kreeg van de kinderarts dat de uitslag van de bloedtest van onze oudste zoon bekend was. Het was natuurlijk niet letterlijk de dag van gisteren omdat we intussen mei 2025 zijn. In november 2007 was onze zoon net 6 jaar oud geworden. Als je een beetje kan rekenen, begrijp je dat hij intussen 24 jaar is en dat we bijna 18 jaar verder zijn.

Toen de kinderarts telefonisch geen details wilde meedelen, maar vroeg om zo snel mogelijk langs te komen voor een bespreking, wist ik hoe laat het was. Ik contacteerde mijn vrouw en per direct vertrokken we naar de kinderarts. Daar kregen we inderdaad te horen dat het gehalte creatinekinase in zijn bloed niet enkel een klein beetje verhoogd aanwezig was, maar gigantisch veel. De conclusie was dat hij, zoals onze kinderarts eerder vermoedde op basis van zijn houding en manier van stappen (de reden van het bloedonderzoek), een spierziekte had. Bijkomend genetisch onderzoek toonde afwijkingen in het dystrofine-gen aan en het bleek, zoals verwacht (want het is nu eenmaal de meest voorkomende spieraandoening bij jongens), om Duchenne te gaan. De Duchenne-aandoening is ook wel bekend als ‘Duchenne Muscular Dystrophy’ of “DMD” (de afkorting van de Engelse benaming).

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“Trans women are women. Not a different species, not a threat, just…women.” (says Prof. Piet Hoebeke)

Piet Hoebeke is a well-known Belgian Urologist at the Ghent Universitary Hospital and Dean at the Faculty of Medicine and Health Sciences of the Ghent University. He is actively involved in multidisciplinary teams addressing sexual development disorders and gender dysphoria.

After some hesitation, Prof. Hoebeke decided to respond to the verdict of the British High Court regarding the position and rights of trans women in the United Kingdom. As you might remember, the court ruled that the definition of “sex” in the Equality Act refers to “biological sex” only, i.e. the gender as recorded at the time of birth of an individual. This means that the (changed) gender of the people commonly referred to as “trans people” is not respected, despite them holding a Gender Recognition Certificate and having had their new gender legally recognized. According to the British Court, trans women can therefore not claim access to spaces or activities that are ‘women only’.

Prof. Hoebeke shared his viewpoint on this ruling in an article published by Belgian newspaper De Morgen on 22 April 2025, in the print edition of the newspaper as well as the online edition.

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Definition of “Scrum Caretaker”

In the spring of 2016 I started calling myself a “Scrum Caretaker”. I had to come up with a job title after leaving behind my positions with the more traditional sounding titles of Partner of Ken Schwaber and Director of the Professional Scrum Series at Scrum.org (2013-2016) and of Global Scrum Leader and Principal Consultant at Capgemini (2010-2013). And, for that matter, all titles and positions I’ve held throughout my lifelong professional journey (1992-2010).

In that spring of 2016, as I renamed my one-person company to “Ullizee-Inc” (what I like to call my ‘business vehicle’ to bring my Scrum Services to the market), I started calling myself a “Scrum Caretaker”. Every other, more traditional sounding title felt silly, because, after all, my company was (and still is) just…me (one person, literally).

Some time later I added “independent” to my self-chosen title of “Scrum Caretaker” to emphasize that I am not a part of any fixed corporate structure with hidden commercial liabilities or intentions (after all, there is a reason why I never created some custom ‘framework’ and related certification scheme). In a next step I expanded “an independent Scrum Caretaker” with my mission “on a journey of humanizing the workplace with Scrum”.

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